Dreamforce 2026 · 15–17 September · San Francisco

Turn agentic ambition into production outcomes.

AbsoluteLabs is a Salesforce Summit Partner helping retail, consumer and hospitality leaders turn Agentforce ambition into measurable business value — connecting trusted data, customer journeys, enterprise systems and the governance needed to scale.

We'll be in San Francisco throughout Dreamforce week. Meet our leadership team to discuss what comes next for your Salesforce and AI agenda.

Book a meeting See where we’ll be

‍AGENTFORCE AT ABSOLUTELABS

Agentforce. Built for production.

We help identify the right use cases, establish the data, integration and governance foundations, and take agents from concept through deployment and scale.

Proof it works

A live Agentforce deployment

Live today

AbsoluteLabs designed and delivered a scaled Agentforce implementation for a leading global retailer. It's live today, handling real customer volume, not a pilot or a demo. The agent runs on Salesforce Service Cloud and lets customers self-serve order cancellations end-to-end. It authenticates the customer, checks cancellation eligibility in real time, and executes the change directly in Order Management.

The journey

How it works, end to end

Six steps, one autonomous flow. No scripts, no queues, no handoffs.

Customer request

Customer requests an order cancellation

Agentforce

AI agent engages and guides the customer

Authenticate

Customer is securely authenticated

Check eligibility

Agent checks cancellation eligibility in real time

Order Management

Agent executes the cancellation directly in Order Management

Cancellation confirmed

Customer gets instant confirmation and updated order status

The results

What that delivers in practice

24/7

Autonomous resolution, anytime

Reduced volume

Frees up capacity across the contact centre

Governed by design

Authentication, guardrails and Salesforce's Einstein Trust Layer keep every action scoped and secure

Better experience

A faster, more empowering post-purchase experience that builds customer trust

Meet AbsoluteLabs at Dreamforce

Senior conversations. Relevant expertise.

Our leadership team will be in San Francisco throughout Dreamforce week. Choose the person closest to your agenda and we'll connect you with the right expert.

Tushar Seth

Co-Founder & Partner

Transforming retail and hospitality experiences by connecting Salesforce, Loyalty, POS, OMS and the wider enterprise.

Connect on Linkedin →

Ajit Kumar

President – Growth & Salesforce

Helping retail, consumer and hospitality leaders drive growth through Salesforce, Agentforce, Data 360, Retail Execution and B2B Commerce.

Connect on Linkedin →

From AI ambition to enterprise value

Three reasons enterprise teams bring us in

Senior-led, end to end.

Work directly with experienced leaders from strategy and architecture through delivery. The people shaping the solution stay close to the outcome.

Deep Salesforce expertise.

A Salesforce Summit Consulting Partner with expertise spanning Agentforce, Data 360, Sales, Service, Marketing, Loyalty, Field Service, Experience Cloud, MuleSoft and enterprise integration.

Industry depth that changes the conversation.

We bring deep experience across Retail & Consumer and Travel & Hospitality combining Salesforce expertise with an understanding of customers, stores, service, loyalty, commerce and the wider technology estate.

Dreamforce week with AbsoluteLabs

Where you'll find us during the week.

Dreamforce is as much about the conversations around the conference as the sessions inside it.

Let's meet in San Francisco

What could you put into production after Dreamforce?